Refund policy
Replacement Policy
We take pride in the quality of our products and are committed to ensuring customer satisfaction. If you receive a damaged, defective, or incorrect item, you may be eligible for a replacement under the following conditions:
Eligibility for Replacement
Customers are eligible for a replacement if the received item is:
Damaged upon delivery
Defective in function or quality
Incorrect (wrong color, size, or item shipped)
Please note:
Replacements are not offered in cases of misuse, negligence, or modification of the product after delivery.
Due to hygiene and quality standards, all sales are final. We do not accept returns for reasons related to personal preference, including color, feel, or usage expectations.
Exclusions from Replacement Coverage
Replacements will not be issued for issues resulting from:
Improper cleaning methods
Accidental drops or physical damage
Prolonged exposure to heat or liquids
Failure to follow product care instructions
Return Condition Requirements
To qualify for a replacement, the item must be returned in its original packaging and in unused, undamaged condition.
Replacement Request Timeframe
Replacement requests must be submitted within 24 hours of delivery. Requests made beyond this period may not be eligible for processing, unless exceptional circumstances are demonstrated and accepted at our sole discretion.
Proof Required
To process your replacement, we require photographic proof of the damaged, defective, or incorrect item. Photos must be submitted within 24 hours of receiving the product to:
WhatsApp: +971 58 695 1218
Replacement Shipping and Costs
Replacements are completely free of charge. You will not be billed for product or delivery. Once your request is approved, your replacement will be delivered within 3–5 business days.
Replacement Limit Per Item
Each order is eligible for one replacement per item. Multiple or repeated requests for the same item will be subject to review and may be declined.
Product Swap on Delivery
The original item must be returned to the courier at the time of replacement delivery. The courier will hand over the new item and collect the original one on the spot.
Product Availability & Visual Accuracy
All products listed are subject to availability. While we make every effort to display product colors and details accurately, slight variations may occur due to photography lighting or differences in screen resolution.
Non-Exclusion Policy
All items, including accessories (such as silicone boots, straws, straw toppers, and cleaning brushes) sold on our website are eligible for replacement under the terms and conditions mentioned in this policy.
Limitation of Liability
Our products must be used according to their intended purpose. SiP UNITY shall not be held liable for any direct, indirect, incidental, punitive or consequential damages resulting from the use or inability to use our products or website.
This includes, but is not limited to, issues arising from product misuse, improper handling, storage, unauthorized alterations, customer negligence, or failure to follow provided care and usage instructions.
Fraud Prevention & Claim Verification
SiP UNITY reserves the right to reject any replacement claim that appears fraudulent, abusive, or inconsistent with our policy. All claims are subject to internal verification and approval.
Jurisdiction and Governing Law
This policy is governed by the laws of the United Arab Emirates, and any disputes shall be resolved exclusively by the courts of Dubai.
These terms and conditions, including the policies herein, are subject to periodic review and may be amended or updated annually at the sole discretion of SiP UNITY.
Last updated: August 7, 2025